Privacy Policy
Effective Date: March 31, 2025
HipDeck ("we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and share information when you use our platform, services, and website (collectively, the "Service").
1. Information We Collect
a. Information You Provide
Account Information: When you register for an account, we collect at a minimum your email address and password, and should you choose to provide it, your name, although we do not require names to use our services.
Payment Information: If you subscribe to a paid plan, we collect and store billing details and payment information through Stripe, our payment processor.
Content Information: When you upload media files (images, videos, etc.) to your workspaces, we store them securely in AWS S3.
b. Automatically Collected Information
Usage Data: We collect information about your interactions with our platform, including IP address, browser type, and access times.
Device Information: Information about the device you use to access HipDeck, including hardware model, operating system, and unique device identifiers.
c. Information from Third Parties
Authentication Providers: If you sign in using Auth0, we may receive basic profile information such as your name and email address.
2. How We Use Your Information
Provide, maintain, and improve our Service.
Authenticate and manage user access to the platform.
Process payments and manage billing.
Send service updates, security alerts, and account notifications.
Respond to customer support requests.
Monitor system performance and enhance security.
3. How We Share Your Information
Service Providers: We share information with trusted third-party providers (such as Stripe and AWS) to facilitate the delivery of our services.
Legal Compliance: We may disclose information if required by law or to comply with a legal obligation.
Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred.
4. Data Retention
We retain your information as long as necessary to provide our Service and comply with legal obligations. Media content uploaded to S3 is retained until deleted by the user.
5. Security
We implement industry-standard security measures to protect your information. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
6. Your Rights and Choices
Access, update, or delete your account information.
Opt-out of marketing communications.
Request the removal of your data by contacting us at [email protected].
7. Children's Privacy
Our Service is not directed to children under 13. We do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending an email.
9. Contact Us
If you have any questions about our Privacy Policy, please contact us at: [email protected].
